NFCHub
Last Updated: October 2025
This policy explains our delivery, refund, and return procedures for all NFCHub products. Please read carefully before making a purchase.
PART 1: DELIVERY POLICY
- SERVICE AREA
We currently deliver only within Ivory Coast (Côte d’Ivoire).
International shipping is not available at this time. We have plans for regional expansion in West Africa in the future.
- DELIVERY PROCESS
2.1 Order Fulfillment Time
After your payment is confirmed:
Standard Products (Social Media & Custom Logo Keychains):
- Fulfillment time: Up to 5 business days to print and prepare your order
Smart vCard NFC Keychains:
- Fulfillment time: Up to 5 business days to print and prepare your order
- Account creation is completed during this period
- Login credentials are emailed to you before delivery
Corporate & Bulk Orders:
- 10-99 units: Up to 5 business days
- 100+ units: 5-10 business days
Fulfillment time may vary during peak periods or for complex custom designs.
2.2 Delivery Time
Delivery within Abidjan:
- 3-5 business days after order fulfillment via Yango
Delivery is handled by Yango, our trusted delivery partner. Delivery times are estimates and may vary due to factors beyond our control.
While we aim to deliver within the estimated timelines, external factors such as traffic, weather, or carrier delays may extend delivery times. NFCHub is not liable for delays beyond its control but will assist customers in resolving any delivery issues.
2.3 Delivery Fees
Delivery fees are set by Yango and displayed at checkout. Fees vary based on:
- Delivery location
- Package size and weight
The customer is responsible for all delivery fees.
2.4 Delivery Tracking
Once your order ships, you will receive:
- Tracking information via email
- Yango delivery tracking link
- Updates on delivery status
- DELIVERY REQUIREMENTS
3.1 Accurate Information
You must provide:
- Complete and accurate delivery address
- Working phone number for delivery coordination
- Any necessary delivery instructions
We are not responsible for delivery failures due to incorrect information provided by the customer.
3.2 Receiving Your Order
Someone must be available to receive the delivery at the provided address. If you are unavailable:
- Yango will attempt to contact you via phone
- Alternative delivery arrangements may be possible
- Additional fees may apply for re-delivery attempts
3.3 Delivery Confirmation
When you receive your order:
- Inspect the package before signing
- Check that the product matches your order
- Note any visible damage on the delivery receipt
- Contact us immediately if there are issues
- DELIVERY PROBLEMS
4.1 Delayed Delivery
If your delivery is significantly delayed beyond the estimated timeframe:
- Check tracking information for updates
- Contact us at support@nfchub.digital
- We will work with Yango to resolve the issue
4.2 Lost Packages
If your package is lost in transit:
- Contact us immediately at support@nfchub.digital
- Provide your order number and tracking information
- We will investigate with Yango
- If confirmed lost, we will send a replacement at no additional charge
4.3 Damaged in Transit
If your package arrives damaged:
- Take photos of the damaged package and product
- Do not discard the packaging
- Contact us within 24 hours at support@nfchub.digital
- We will arrange a replacement or refund
- FAILED DELIVERY ATTEMPTS
If delivery cannot be completed due to:
- Customer unavailable at provided address
- Incorrect address provided
- Customer refusal to accept delivery
- Phone number not working
The customer is responsible for:
- Any re-delivery fees charged by Yango
- Storage fees if applicable
- Additional costs to complete delivery
We will hold the package for 7 days. If not claimed within this period, the order will be cancelled without refund.
- SUBSCRIPTION START DATE (SMART VCARD CUSTOMERS)
Important: Your subscription billing begins when you receive your physical NFC keychain, NOT at the time of purchase.
This means:
- You are not charged subscription fees during production and delivery
- Subscription countdown starts upon delivery confirmation
- You receive the full subscription period you paid for
PART 2: REFUND POLICY
- OVERVIEW
Different refund policies apply depending on the type of product or service:
| Product Type | Refundable? | Conditions |
|---|---|---|
| Physical Keychains | Yes | Within 5 days if defective |
| Subscriptions | No | Non-refundable once activated |
| Digital Services | No | Non-refundable once accessed |
| Corporate Bulk Orders | Partial | Within 5 days for defective units |
- PHYSICAL PRODUCTS REFUND POLICY
8.1 Eligible for Refund
You may request a refund within 5 days of delivery if:
- Product has manufacturing defects
- NFC chip does not function properly
- Product received does not match what was ordered
- Product is significantly different from description
- Product arrives damaged (and was not damaged in transit)
8.2 NOT Eligible for Refund
Refunds are NOT provided for:
- Change of mind
- Customer error in order details (logo, initials, colors, links)
- Custom products that meet the specifications you provided
- Products damaged by customer after delivery
- Normal wear and tear
- Cosmetic preferences (color variations, minor print imperfections)
8.3 Custom Products
Because all our NFC keychains are custom-made to your specifications:
- We cannot accept returns due to change of mind
- Carefully review your order details before purchase
- Logo and design submissions cannot be changed after order confirmation
- Color variations in 3D printing are normal and not grounds for refund
- SUBSCRIPTION REFUNDS
9.1 Non-Refundable
Smart vCard subscriptions are NON-REFUNDABLE once:
- Your account has been created
- You have received login credentials
- You have logged into your dashboard
This applies to both monthly and annual subscriptions.
This is because hosting resources, cloud storage, and dashboard accounts are provisioned immediately upon activation.
9.2 Cancellation Without Refund
You may cancel your subscription at any time, but:
- No refund will be provided for the current billing period
- Your service will continue until the end of the paid period
- You will not be charged for future periods
Example: If you purchase an annual subscription for 30,000 CFA and cancel after 3 months, you will not receive a refund for the remaining 9 months, but your service will continue for the full 12 months you paid for.
9.3 Subscription Issues
If you experience technical problems with your Smart vCard service:
- Contact us immediately at support@nfchub.digital
- We will work to resolve technical issues
- Service credit may be provided for extended outages (at our discretion)
- Refunds are not provided for minor technical issues or temporary outages
- DIGITAL SERVICES
Digital vCard profiles and dashboard access are NON-REFUNDABLE once:
- Your account is activated
- You have logged in to your dashboard
- You have set up your vCard profile
- CORPORATE & BULK ORDER REFUNDS
For Corporate & Bulk Orders:
- Same 5-day refund window applies
- Partial returns accepted if only some units are defective
- Custom logo conversions are non-refundable
- Annual hosting fees for Smart vCard bulk orders are non-refundable
- REFUND PROCESS
12.1 How to Request a Refund
To request a refund:
- Email support@nfchub.digital within 5 days of delivery
- Include your order number
- Provide clear photos of the product and defect
- Explain the reason for refund request
- Include your original packaging (if available)
12.2 Refund Evaluation
We will:
- Review your refund request within 3 business days
- May request additional photos or information
- Approve or deny the refund request
- Explain our decision
12.3 Refund Approval
If your refund is approved:
- You may need to return the product (see Return Policy below)
- Refund will be processed within 7 business days after we receive the returned product (if required)
- Refund will be issued to your original payment method
12.4 Refund Timeline
Refunds are processed within 7 business days of approval. Please note:
- It may take 3-10 additional business days for the refund to appear in your account
- This depends on your bank or payment provider
- Contact your bank if the refund does not appear after 10 business days
Refunds are processed securely via Paystack and your issuing bank. NFCHub never stores card details.
12.5 Partial Refunds
In some cases, we may offer a partial refund instead of a full refund if:
- Product has minor cosmetic issues that don’t affect functionality
- Issue can be resolved with a small compensation
- Customer prefers partial refund over return
PART 3: RETURN POLICY
- RETURN ELIGIBILITY
13.1 Products Eligible for Return
Within 5 days of delivery, you may return:
- Defective NFC keychains
- Products with manufacturing defects
- Products that do not match your order
- Products that do not match our description
13.2 Products NOT Eligible for Return
You cannot return:
- Custom products that meet your specifications
- Products damaged by customer
- Products after the 5-day return window
- Products without original packaging (when possible)
- Digital services or subscriptions
- RETURN AUTHORIZATION
14.1 Required Before Returning
DO NOT return any product without first contacting us and receiving return authorization.
Returns without authorization will not be accepted and will not be refunded.
14.2 How to Get Authorization
Email support@nfchub.digital with:
- Your order number
- Reason for return
- Photos of the product and defect
- Request for return authorization
We will respond within 3 business days with either:
- Return authorization and instructions
- Alternative solution (replacement, partial refund)
- Explanation if return is not approved
- RETURN SHIPPING
15.1 Who Pays for Return Shipping?
Return shipping costs depend on the reason for return:
Our Responsibility (We Pay):
- Product is defective
- Wrong product sent
- Product does not match description
- Manufacturing defect
Customer Responsibility (You Pay):
- Customer error in order specifications
- Change of mind (if we exceptionally allow return)
15.2 Return Address
Return address will be provided with your return authorization. Do not send returns to any other address.
15.3 Return Packaging
When returning a product:
- Use original packaging if possible
- Pack securely to prevent damage during return shipping
- Include a note with your order number
- Keep tracking information
- RETURN INSPECTION
16.1 Inspection Process
When we receive your return:
- We will inspect the product within 3 business days
- Verify the defect or issue reported
- Determine if refund/replacement is warranted
- Email you with the outcome
16.2 Return Rejection
We may reject a return if:
- Product is not defective
- Damage was caused by customer
- Product does not match the return authorization
- Product is missing parts or accessories
- Return was not authorized
If your return is rejected, we will contact you to arrange re-delivery at your expense, or disposal.
- REPLACEMENTS VS. REFUNDS
17.1 Replacement Option
Instead of a refund, we may offer a free replacement product if:
- Product is defective
- You prefer a replacement over a refund
- Replacement is possible within reasonable timeframe
Replacements typically ship within 5 business days of approval.
17.2 When Refund is Provided
Refunds are provided when:
- Customer prefers refund over replacement
- Replacement is not possible
- Product is out of stock
- Customer has lost confidence in the product
- WARRANTY CLAIMS VS. RETURNS
18.1 5-Day Return Window
Returns for defects must be initiated within 5 days of delivery for a refund.
18.2 3-Month Warranty Window
After the 5-day return window, products remain covered by a 3-month warranty against manufacturing defects. This warranty provides free replacement only, no monetary refund.
PART 4: SPECIAL SITUATIONS
- WRONG ITEM RECEIVED
If you receive the wrong product:
- Contact us immediately at support@nfchub.digital
- Provide photos of what you received
- Do not use or modify the product
- We will arrange pickup of the wrong item at no cost to you
- We will send the correct product immediately
- No additional charges apply
- MISSING ITEMS
If items are missing from your order:
- Contact us within 3 days at support@nfchub.digital
- Provide your order number
- Specify which items are missing
- We will investigate and send missing items at no cost
- DEFECTIVE ON ARRIVAL
If your product is defective immediately upon receipt:
- Contact us within 24 hours at support@nfchub.digital
- Provide photos and video of the defect
- Do not attempt to use the defective product
- We will send a replacement immediately
- Return of defective product may or may not be required
- BULK ORDER ISSUES
For Corporate & Bulk Orders with issues:
- Contact us immediately at support@nfchub.digital
- Specify which units are defective (provide serial numbers or photos)
- Partial returns are accepted
- We will replace defective units or provide proportional refund
- Bulk orders may require additional inspection time
- SUBSCRIPTION TRANSFER
23.1 Transferring Subscription
If you purchase a Smart vCard keychain and later want to transfer the subscription to someone else:
- Contact us at billing@nfchub.digital
- Provide both parties’ information
- Transfer fee may apply
- Original subscription terms remain unchanged
23.2 Selling Your Keychain
If you sell your physical NFC keychain to another person:
- The new owner can take over the subscription (with our approval)
- Contact billing@nfchub.digital to arrange transfer
- New owner must create their own account
- Original owner’s data will be deleted
PART 5: CUSTOMER RESPONSIBILITIES
- YOUR RESPONSIBILITIES
As a customer, you are responsible for:
- Providing accurate order information (logo, links, initials, colors)
- Providing accurate delivery address and phone number
- Reviewing your order confirmation for errors
- Inspecting products upon delivery
- Reporting defects or issues within specified timeframes
- Following return procedures if needed
- Keeping your account login credentials secure (Smart vCard customers)
- Maintaining appropriate content in your vCard profile (Smart vCard customers)
- ORDER ACCURACY
25.1 Review Before Purchase
Before completing your order:
- Review all customization details carefully
- Double-check logos, links, and spelling
- Verify color selections
- Confirm delivery address
- Review subscription plan selected
We are not responsible for errors in information you provide.
25.2 Order Confirmation
After purchase, you will receive an order confirmation email. Review immediately and contact us within 24 hours if there are any errors.
After 24 hours, we cannot guarantee changes can be made, as production may have begun.
PART 6: CONTACT INFORMATION
- HOW TO REACH US
For delivery, refund, or return inquiries, contact:
Email Addresses:
- General inquiries: info@nfchub.digital
- Support: support@nfchub.digital
- Billing/Subscription: billing@nfchub.digital
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Response Time:
We aim to respond to all inquiries within 24 hours during business days.
Location:
Abidjan, Ivory Coast
- POLICY UPDATES
This Delivery, Refund & Return Policy may be updated from time to time. Changes will be posted on www.nfchub.digital with an updated “Last Updated” date.
Your continued use of NFCHub after policy changes constitutes acceptance of the updated policy.
By making a purchase from NFCHub, you acknowledge that you have read, understood, and agree to this Delivery, Refund & Return Policy.
Any disputes arising under this policy shall first be subject to amicable resolution. If unresolved, jurisdiction lies with the competent courts of Abidjan, Côte d’Ivoire.
END OF DELIVERY, REFUND & RETURN POLICY